Frequently Ask Questions?
If you placed an order more than 15 days ago and would like to find out the status, please send an email to email@example.com and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.
On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.
Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.
During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout). If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.
You can shop on Kraftlo by providing just your email ID, contact No & billing details. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Kraftlo account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products.
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from Kraftlo.
All the products that are shipped are packed in different packaging, according to their fragileness. We use waterproof plastic wrap, Corrugated boxes, Paperboard boxes, Bubble wrap.
We deliver our products all over the world, Time of delivery might change.